Order Cancellation

We understand that sometimes plans change. You can cancel your order based on the following conditions:

Before Dispatch

• Orders can be canceled anytime before dispatch by contacting our customer support team at support@galaxymart.in.

• Ensure you provide your order ID and cancellation reason to facilitate the process.

• You may request a return or replacement upon delivery under our Returns Policy.

• Once an order has been dispatched, cancellations are not possible.

After Dispatch

If you miss the cancellation window, we encourage you to accept the delivery and initiate a return if necessary.

Late Cancellation

Returns Policy

We aim to ensure that you are happy with your purchase. If something isn’t right, you can request a return under the following terms:

Eligibility Criteria For Returns:

Conditions For Non-Returnable Items:

Return Approval Process:

• Items that are defective, damaged, or missing upon delivery.

• Incorrect products delivered to your address.

• Unopened and unused products in their original packaging.

• Fresh produce (e.g., vegetables, fruits).

• Frozen or perishable items (e.g., dairy, meat).

• Items marked as non-returnable on the product page.

• Upon receiving your return request, we will verify its eligibility.

• Approved returns must be shipped back as per our instructions. We may provide a reverse pickup service where available.

Returns must be initiated within 7 days of receiving the product.

Refunds

Refunds are processed promptly once we receive and inspect the returned items.

Refund Timelines:

Refund Options:

Partial Refund:

• Refunds will be initiated within 3-5 business days after return approval.

• Depending on your payment method, it may take additional time for the amount to reflect in your account.

• Refunds will be credited to your original payment method.

• Alternatively, you may opt for store credit for faster processing.

• In cases where only some items in an order are returned, a partial refund will be processed for the applicable products.

Replacements & Exchanges

We are happy to offer replacements for defective or incorrect items, subject to product availability.

Eligibility For Replacement:

Exchange Policy:

• Items must meet the conditions mentioned in our Returns Policy.

• Replacements must be requested within 7 days of delivery.

• If you wish to exchange a product for a different variant, reach out to our support team. Exchanges are subject to availability and may involve additional charges or refunds.

Initiate a Return, Refund, or Replacement

• Email: Support@galaxymart.in

• Phone: +91 7835968895

Our support team will verify your request and provide further instructions.

Provide your order ID, details of the issue, and any supporting photos (if applicable).

Once we receive the returned product, we will inspect it and process your refund, replacement, or exchange accordingly.

For eligible returns, we will arrange a reverse pickup or share the address for you to send the product.